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First received: April 01, 2024

Clinical Trial: Informing Low-acuity Emergency Department Patients of Non-emergent Resources

Study Status: COMPLETED

Recruit Status: COMPLETED

Condition: Emergency Service, Hospital

Study Type: INTERVENTIONAL


Official Title: Informing Low-acuity Emergency Department Patients of Non-emergent Healthcare Resources Following Discharge to Decrease Emergency Department Utilization

Brief Summary: The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED)/encourage patients with high acuity visits to follow up with an appropriate Geisinger provider.In this campaign, patients will be assigned to receive or not receive outreach following ED discharge that is aligned with the goal.Outreach will occur via a text message, as well as information added to the patient's after visit summary, and will includecalls to action to see their Geisinger CMSL PCP either in…

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